Shipping regions
We ship to all countries within the European Union, plus the United Kingdom, Switzerland and Norway. Shipping to addresses outside Europe is available on request — get in touch for a quote.
Delivery times
Netherlands: 1 business day (standard) — order today before 4:00 PM, delivered tomorrow.
Belgium: 2 business days.
Germany: 2–3 business days.
France, Luxembourg, Austria: 3–4 business days.
Other EU countries: 3–7 business days.
Delivery times are indicative and not strict deadlines.
Shipping costs
Netherlands, Belgium and Germany: €6.95 — free above €100.
Other EU: €6.95 — free above €100.
Within the EU there are no extra charges; outside the EU any local duties are at the customer's expense.
Unbranded packaging
Parcels are sent in a neutral, unprinted outer package. No GradePurity logo, no textual reference to the contents. The sender field shows a generic company name without category context.
Track & trace
As soon as your order is shipped, you receive a track & trace link by e-mail. Parcels are insured against loss and damage up to the full invoice amount.
Damage or loss on delivery
If your parcel arrives damaged: take photos of the outer packaging and contents within 48 hours of receipt and send them to info@gradepurity.com. We'll ship a free replacement.
If the parcel is lost in transit, we open an investigation with the carrier; once confirmed, we send a free replacement.